Mastering Hot Tub Water Care for Ultimate Relaxation
Show Notes
After a year filled with life-altering events and personal growth, we're back with the premiere of season five of Tub Talk with the Hot Tub Lady and Frank! This episode kicks off with heartfelt stories of triumph and loss, including the impact of health challenges and the passing of cherished figures in our lives. We pay tribute to my ex-husband, Allen Stauffer, whose legacy continues to guide my journey in the hot tub industry. Frank, fresh off a 33-year career at UPS, joins me as the customer satisfaction expert at Combined Pool and Spa in Sioux Falls. We're excited to reintroduce our Smart Start System, designed to make life easier for new hot tub owners, and share our journey to reaching 10,000 subscribers on YouTube.
Ready to unlock the secrets of hot tub success and relaxation? Discover the transformative power of hot tubs and learn about the new Freshwater IQ system exclusive to 2024 models. We break down how this cutting-edge technology simplifies water care, ensuring optimal performance and user satisfaction. Our discussion touches on the unexpected health benefits of hot tub use, from improved sleep to enhanced mental clarity, and how these experiences have turned a former motorcycle enthusiast into a passionate hot tub advocate. Plus, there's a playful twist on the evolution of nicknames, as "Magic" becomes "Frankadelic," marking a fresh chapter in Frank's life and career.
Dive into the technical side of hot tub maintenance with our comprehensive guide to balancing saltwater systems. We provide step-by-step instructions on setting up your hot tub, highlighting the importance of maintaining water hardness, alkalinity, and pH levels for a smooth experience. Frank's Fix-It Tips offer practical advice on preparing your hot tub for the Freshwater IQ system, while the Soak Spotlight shines on the Caldera Niagara hot tub, celebrated for its exceptional comfort and customizable features. Whether you're a seasoned hot tub owner or just starting out, this episode is packed with valuable insights and inspiration to elevate your hot tub experience.
Looking for answers to your hot tub questions? Look no further than Hot Tub Clarity! Our easy-to-understand guide is available now on Amazon. Simply search for Hot Tub Clarity Book and get your copy today. Plus, while you're there, check out our log books to keep your hot tub maintenance on track. Trust us, you won't regret it!
00:00:00.360 --> 00:00:05.891 Hey Hot Tubbers, welcome to the podcast Tub Talk with the Hot Tub Lady and Frank.
00:00:05.891 --> 00:00:06.671 Say hi, frank.
00:00:07.033 --> 00:00:07.753 Hello everybody.
00:00:08.900 --> 00:00:10.664 So welcome, welcome, welcome.
00:00:10.664 --> 00:00:12.971 I'm so excited to have you guys here today.
00:00:12.971 --> 00:00:31.995 We are doing our premiere episode of season five and if you guys have been following me for a while which I know you have, we have just it's been a while since I've been on and it has just been a lot of life has happened in the last year.
00:00:31.995 --> 00:00:35.387 Basically it's been about a year since I've been on here.
00:00:35.387 --> 00:00:40.704 I've shot a few videos here and there, but it's been a while since I have done a podcast.
00:00:40.704 --> 00:00:48.503 I think the last one was with Matt Giovanni from Swim University and that was clear back in March of last year.
00:00:48.503 --> 00:00:51.271 So there has just been a lot of life happened.
00:00:51.271 --> 00:00:58.661 I know you guys have all been wondering where am I at, what's going on, that type of thing and it's just been a crazy year.
00:00:58.780 --> 00:01:02.771 The year started off with I had some health issues that really slowed me down for a while.
00:01:02.771 --> 00:01:05.007 I'm all good now, everything's fine, so no worries there.
00:01:05.007 --> 00:01:06.686 So we had that going on.
00:01:06.686 --> 00:01:10.911 And then we lost some really important people to us.
00:01:10.911 --> 00:01:34.551 Frank's father, Daryl, had passed away, has to be one of the kindest, most amazing man I've ever met in my entire life and that was definitely a blow to the family and just a few short months later his oldest brother, randy, had passed away, and he was just a patriarch of the family, the oldest of nine kids, frank's the baby of nine kids.
00:01:34.551 --> 00:01:39.530 Just a lot happened in there, and that which then leads me up to.
00:01:39.530 --> 00:01:46.349 I actually lost my ex-husband Alan Stauffer, which anybody who knows him or knows me.
00:01:46.349 --> 00:01:50.789 He is the reason that I'm even in the hot tub world he is.
00:01:50.789 --> 00:01:52.673 I've got to give a shout out to him.
00:01:52.673 --> 00:01:55.545 I wouldn't be here today if it wasn't for him.
00:01:55.986 --> 00:01:56.147 And.
00:01:56.606 --> 00:02:14.284 Frank was lucky enough to get to work with him as well, and but he was one of the most knowledgeable people that could that was ever in the industry, and so not only was it a blow to our family that he's not here, it was a blow to the industry that he is no longer part of us.
00:02:14.284 --> 00:02:20.426 He knew a lot of stuff, so, so just a shout out to him he is the reason that I am the hot tub lady.
00:02:20.426 --> 00:02:24.277 It was actually his idea clear back in 2003.
00:02:24.277 --> 00:02:30.189 He tagged me the hot tub lady and we did some marketing stuff back then, and the knowledge that I have is from him.
00:02:30.189 --> 00:02:31.492 Big shout out to Alan.
00:02:31.492 --> 00:02:40.884 One of the things that he said the most and that always it rings true with our staff, it rings true with all of you guys.
00:02:40.884 --> 00:02:52.474 When you have a hot tub, and sometimes you get a little bit stressed out and you can't get the water balanced or the filters are cloudy or something along that lines, when that's happening you're just like, oh, is this worth it?
00:02:52.474 --> 00:02:54.259 It is worth it 100%.
00:02:54.259 --> 00:03:04.596 But one of the things that he always said and I always try to keep in mind, is that it is a box of water that squirts and we're all going to be okay.
00:03:04.596 --> 00:03:05.944 So just keep that in mind.
00:03:05.944 --> 00:03:06.700 That's all it is.
00:03:06.700 --> 00:03:09.871 It's just a hot tub that makes you, it's just a box of water that makes you feel better.
00:03:09.871 --> 00:03:11.282 So that makes a huge difference.
00:03:11.282 --> 00:03:15.293 And then, with all of that being said, so we had that going on.
00:03:15.741 --> 00:03:19.445 And then, of course, frank here retired from UPS.
00:03:19.445 --> 00:03:30.405 For 33 years at UPS he had the 25-year safe driving award, just totally did everything that he could to be a great UPS guy.
00:03:30.405 --> 00:03:35.561 But in part of that process I needed to get back down to Sioux Falls.
00:03:35.561 --> 00:03:41.842 So with him retiring, I was no longer going to drive from Sioux Falls to Watertown on a daily basis.
00:03:41.842 --> 00:03:43.747 So I needed to get moved down to Sioux Falls.
00:03:43.747 --> 00:03:46.342 And we did move back down to Sioux Falls.
00:03:46.342 --> 00:03:54.203 We're actually living in T South Dakota now and Frank has joined us and I switched locations.
00:03:54.203 --> 00:03:58.920 I'm now working for Combined Pool and Spa in Sioux Falls selling Caldera hot tubs.
00:03:58.920 --> 00:04:07.626 But part of that agreement for me to come back to work was Frank needed to come work with us as well, and Frank is now our.
00:04:07.645 --> 00:04:08.247 So here I am.
00:04:08.800 --> 00:04:10.687 Here you are doing an awesome job.
00:04:10.687 --> 00:04:13.328 Anybody's had the privilege of working with Frank.
00:04:13.328 --> 00:04:25.375 He is our customer satisfaction employee and his number one goal is to make sure he is our expert on the freshwater IQ salt systems.
00:04:25.375 --> 00:04:27.730 So he has gone out and started.
00:04:27.730 --> 00:04:29.819 I don't know how many hot tubs do you think you've started.
00:04:29.920 --> 00:04:30.884 I was trying to count them.
00:04:30.884 --> 00:04:31.947 It's overwhelming.
00:04:31.947 --> 00:04:35.471 It's definitely over 20, maybe a little bit under 50.
00:04:35.471 --> 00:04:37.607 You're way closer to 50.
00:04:37.607 --> 00:04:39.060 Yeah, way closer to 50.
00:04:39.261 --> 00:04:44.649 And what he does is he goes out and he starts them and we have a program called the Smart Start System.
00:04:44.649 --> 00:04:47.230 Anybody buys a hot tub from Combined Pool and Spa.
00:04:47.230 --> 00:04:54.779 You can actually buy that program and he'll come out and he just does an amazing job and we'll definitely get into some more tips and tricks on that.
00:04:54.779 --> 00:04:56.103 We actually have a feature now.
00:04:56.103 --> 00:05:02.560 So Frank is going to be joining me on the podcast, so we are super excited to have you guys with us.
00:05:02.740 --> 00:05:18.569 We have Kyle and Kayla doing some moderating in the chat, so if you guys have any questions there, but just a lot of really great huge life events have happened and so that is why you haven't seen me on the YouTube as often as as maybe you should have.
00:05:18.569 --> 00:05:21.552 But it's still growing and it's still doing a.
00:05:21.552 --> 00:05:28.656 Really you guys are still supporting me and I appreciate that and we're doing well with all the things on YouTube.
00:05:28.656 --> 00:05:32.403 So we're 100% here and the podcast is still growing.
00:05:32.403 --> 00:05:39.225 I'm absolutely shocked, with the sabbatical that I have taken, how much you guys are still in support and still part of the system.
00:05:39.225 --> 00:05:39.987 Thank you for that.
00:05:39.987 --> 00:05:47.161 Your support does mean a lot and, with that being said, we are now going to be with the new schedules and everything.
00:05:47.302 --> 00:05:50.369 Tuesday night is going to be our live YouTube streaming.
00:05:50.369 --> 00:05:58.434 So we'll be on here every Tuesday night at 630 to answer questions, shoot the podcast, do all the things there we have.
00:05:58.434 --> 00:06:06.882 Like I said, we have a few new features that are going to be pretty awesome, but we'll be here for that and then the new podcast will drop every Wednesday.
00:06:06.882 --> 00:06:13.685 So we have every intention of being here on a weekly basis for you guys and again, thank you so much for joining us.
00:06:13.685 --> 00:06:22.908 So our first feature that we're going to have in our podcast is going to be tub time trends.
00:06:22.908 --> 00:06:23.610 That's hard to say.
00:06:23.610 --> 00:06:24.752 That's hard Trends.
00:06:24.752 --> 00:06:25.615 That's hard to say.
00:06:25.735 --> 00:06:26.396 That's hard to say.
00:06:26.677 --> 00:06:27.480 That's hard to say.
00:06:28.300 --> 00:06:29.887 Well, first of all let me introduce myself.
00:06:29.887 --> 00:06:33.971 I'm Frank and I just really really appreciate Jackie inviting me on the show.
00:06:33.971 --> 00:06:41.831 You know, with my coming experience, like I said, she's went over retired from UPS and lost my father, brother.
00:06:41.831 --> 00:06:50.230 We've lost Alan, Jackie's ex, a very knowledgeable person in the hot tub world, and I've come into the situation, had to feel some shoes here.
00:06:50.230 --> 00:06:55.824 It's been very overwhelming for me to come to this company and then just so more.
00:06:55.824 --> 00:07:00.603 Everybody's been so good, more inviting to me to come in and I'll tell you what from you.
00:07:00.603 --> 00:07:05.565 I've learned an incredible amount of knowledge from you and I want to thank you for that and we to go to a big crowd.
00:07:05.565 --> 00:07:08.271 Congratulations on jackie, the hot tub lady.
00:07:08.271 --> 00:07:11.269 This youtube channel, I guess at 10 000 subscribers, right?
00:07:11.269 --> 00:07:13.497 Yeah, you still got that horns and balloons stuff.
00:07:13.497 --> 00:07:18.130 We're gonna get to that later, actually not to organize, but congratulations again and oh, I do have this.
00:07:18.232 --> 00:07:21.706 I could and we can do the I better not we can do the clap.
00:07:21.706 --> 00:07:23.990 No, that's the music.
00:07:24.009 --> 00:07:24.971 No no, no, no.
00:07:24.971 --> 00:07:28.648 Anyway, congratulations and I am looking forward to being part of your show.
00:07:28.648 --> 00:07:34.930 And yeah, like you said, it's been a big year for us and I'm excited to bring some of my new knowledge, which have been trained by her.
00:07:34.930 --> 00:07:55.069 A guy named Kyle, very knowledgeable man, has brought me a big, huge step in the business and a couple others, like I say, Alan was a big part of it and a couple other guys I don't know if I can mention their names or not, but I've been very overwhelmed to join Combined and what they have taught me and now what I'm bringing to customers.
00:07:55.069 --> 00:08:00.732 I don't think I've had any callbacks yet and been going out there trying to learn as I go, Like I say.
00:08:00.732 --> 00:08:09.951 Jack says I'm probably over 50 freshwater IQ starts and I love every minute of it and each one I get smarter at and each one we get better at, but it's been very fun experience.
00:08:10.540 --> 00:08:12.403 And you're doing an absolutely fantastic job.
00:08:12.504 --> 00:08:25.069 And I think the part of this, that reason that you do such a fantastic job is and we'll get into the feature here in just a second but how much of a hot tubber yourself that you've become.
00:08:25.069 --> 00:08:32.965 When we first met and first got married, I was moving up there and he was a motorcycle rider and I was a hot tubber.
00:08:32.965 --> 00:08:35.392 And I was moving up and he said we don't need the hot tub.
00:08:35.392 --> 00:08:37.788 And I'm like then we don't need the motorcycle and I'm not coming.
00:08:37.788 --> 00:08:39.466 How would you say that?
00:08:39.860 --> 00:08:51.466 Oh, I like the hot tub more on my motorcycle now and that comes with about six years of hot tub and we'll get into what this hot tub does for you and all the features and the great mindseting stuff, the better sleep and all that stuff.
00:08:51.466 --> 00:08:52.240 We can talk about that later.
00:08:52.240 --> 00:08:54.326 But yeah, I still love my motorcycle.
00:08:54.326 --> 00:08:55.190 I lied about that.
00:08:55.190 --> 00:09:01.265 But yeah, being in the hot tub world has definitely made a change in my life, made me get through my last six years of UPS.
00:09:01.265 --> 00:09:08.506 I will swear upon that and I will totally agree with how much better sleep I had, how much better brain I had going into my job.
00:09:08.528 --> 00:09:09.168 Yeah, so it's.
00:09:09.168 --> 00:09:10.392 I will tell you.
00:09:10.392 --> 00:09:14.207 If he's done anything to me is he's turned me into a morning user.
00:09:14.207 --> 00:09:20.927 I used to be an evening user only, and since I've moved in with him he he was a he's a morning guy.
00:09:20.927 --> 00:09:31.192 I'm not a morning person, but he's a morning guy, and so we would get up and use the hot tub in the morning and I want to use it with him, and now I have become a morning user and I absolutely love to use my hot tub in the morning.
00:09:31.192 --> 00:09:34.028 But we do have a question here real quick.
00:09:34.028 --> 00:09:45.854 Kayla says how new is the IQ system and can I put it on my older freshwater hot tub?
00:09:47.621 --> 00:09:48.583 That's a good question.
00:09:48.583 --> 00:09:52.293 No, I'm going to let you answer that.
00:09:52.360 --> 00:09:53.464 You're going to, let me answer it.
00:09:53.464 --> 00:09:54.947 So the IQ is actually brand new.
00:09:54.947 --> 00:10:02.293 This year they just introduced that you can only get that on 24 models, and you can only get that on 24 and newer models.
00:10:02.293 --> 00:10:03.315 So that is where the freshwater IQ is.
00:10:03.315 --> 00:10:08.368 And if you guys don get that on the 24 and newer models, so that is where the Freshwater IQ is.
00:10:08.368 --> 00:10:19.587 And if you guys don't know what the Freshwater IQ is, it's actually a device that you can add to the hot tub, and what it does is it actually tests the water for you and tells you exactly what you need to be doing.
00:10:19.587 --> 00:10:25.506 So it takes all the guesswork out of monitoring your hot tub and it's absolutely amazing.
00:10:25.720 --> 00:10:39.727 And to finish answering your question, kayla, no, you cannot put it on your older hot tub, see, I would have been wrong, see, that's why I wanted you to answer that, because there was a question out there and this is when I first started and there's some model that said you could put one into the 2023s.
00:10:39.727 --> 00:10:41.659 But thank you for answering that question.
00:10:42.100 --> 00:10:43.403 No, it is 2024.
00:10:43.403 --> 00:10:48.974 Only You've been on a couple of situations where I've sold 23s that I thought were 24s.
00:10:48.974 --> 00:10:51.325 We had to exchange the hot tub out because you did save me.
00:10:51.325 --> 00:10:51.966 Kyle saved me.
00:10:51.966 --> 00:10:56.621 Kyle did save you and we got.
00:10:56.621 --> 00:10:58.028 So this is Frank's nickname.
00:10:58.028 --> 00:11:04.111 So Frank's nickname has been Magic for his entire life, but now at Combined Pool and Spa, it is Frankadelic.
00:11:05.495 --> 00:11:07.403 Yeah, frank and Alec is my new nickname.
00:11:07.403 --> 00:11:12.344 Like I said, for 33 years I went by Magic, just some of the UPS things we don't want to go into that.
00:11:12.344 --> 00:11:15.423 I like my new nickname and I like my new life.
00:11:15.423 --> 00:11:17.702 Thank the good Lord for UPS, for them 33 years.
00:11:17.702 --> 00:11:22.206 But I'm done and finally moved on to something else and actually really enjoying it.
00:11:22.355 --> 00:11:25.154 Anyway, that kind of leads into our first feature.
00:11:25.154 --> 00:11:32.347 Every week we're going to talk about tub time trends.
00:11:32.347 --> 00:11:34.278 Maybe we're going to talk about that, I don't know if.
00:11:34.379 --> 00:11:35.844 I'll be able to do that.
00:11:36.245 --> 00:11:42.405 And this week we're going to talk about Freshwater IQ, because it is the hottest, coolest technology that is out there.
00:11:42.405 --> 00:11:44.376 It does test the hot tubs for you.
00:11:44.376 --> 00:11:47.322 I will tell you every single customer that comes in.
00:11:47.322 --> 00:11:50.696 I'm selling back on the sales floor and that's what I'm doing.
00:11:50.696 --> 00:11:51.658 That's what I love.
00:11:51.658 --> 00:11:55.066 That is what I need to do to survive.
00:11:55.066 --> 00:12:00.125 Life is I have to sell hot tubs because I know how good they are for people and what they're going to do for them.
00:12:00.634 --> 00:12:04.202 But this Freshwater IQ is just new technology.
00:12:04.202 --> 00:12:08.779 You're going to find it on the Caldera spas and Hot Springs also has that.
00:12:08.779 --> 00:12:09.783 But what, what it is?
00:12:09.783 --> 00:12:12.037 It works with the salt systems only.
00:12:12.037 --> 00:12:17.576 So you do have to have a salt system on your hot tub and then it will actually test the water for you.
00:12:17.576 --> 00:12:27.886 It will test your chlorine level, it'll test your ph, it'll test how much salt is in the water and it will also test how much life is left in your sensor and your salt cell.
00:12:28.227 --> 00:12:32.562 So a couple of things that you need to know about these is it does have to be with a salt system.
00:12:32.562 --> 00:12:34.744 That salt system is.
00:12:34.744 --> 00:12:46.023 The extra expense of that salt system is you do have to replace those salt cells every three to four months and the hot tub with this IQ will tell you exactly when you need to do it.
00:12:46.023 --> 00:12:56.557 And then the other thing you need to replace is the sensor and the sensor has to be replaced once a year and the two maintenance items that you're going to have on a salt cyst.
00:12:56.557 --> 00:13:05.505 On these freshwater IQs, some of the cool features, or some of the reasons why you would do this, is one the water just feels absolutely amazing.
00:13:05.505 --> 00:13:08.158 I totally enjoy my freshwater IQ.
00:13:08.158 --> 00:13:15.725 It is so easy to take care of and, I'm not going to lie, this has been the easiest hot tub I have ever owned, the one we currently have.
00:13:15.725 --> 00:13:18.038 It might be because I'm making you take care of it.
00:13:19.041 --> 00:13:24.639 It's been super simple so part of his training was that he actually had to take care of our hot tub that we have.
00:13:24.639 --> 00:13:36.162 But he's doing a great job and he did help me out with the Grandy that we had in the past and it was minimal that you helped, but this is way easier and way less work.
00:13:36.363 --> 00:13:37.125 Oh, and it's much more.
00:13:37.125 --> 00:13:39.922 Yeah, yeah, don't want to get into what's the better hot tub.
00:13:40.355 --> 00:13:41.436 No, we're not going to jump down that road.
00:13:41.436 --> 00:13:42.076 They're all good hot tubs.
00:13:42.096 --> 00:13:44.597 They're all a box of water, they're squirts or whatever.
00:13:44.597 --> 00:13:47.900 Freshwater IQ system is the cat's meow, it is the bomb.
00:13:47.900 --> 00:13:53.585 Like I say, I've been doing this since March or whatever, and I've done probably three a week since I've been going.
00:13:53.585 --> 00:13:56.006 I've learned as I've gone and it's been just.
00:13:56.006 --> 00:14:12.259 It's a really super new feature out there that it's, if you go, do the frog at ease ones and just the chlorine hot tubs, which there's nothing wrong with them.
00:14:12.259 --> 00:14:15.048 I love them all, but this Fresh iq system has just really taken over, and how easy and simple it is once you get it going.
00:14:15.048 --> 00:14:15.711 And it's very important, though.
00:14:15.731 --> 00:14:23.140 You get that real good start to it, though, and we'll explain that you don't want to get too far ahead of it, but if you guys are looking for the latest technology, that is definitely it.
00:14:23.140 --> 00:14:23.883 Now I will tell you.
00:14:23.883 --> 00:14:31.268 I am going to california here in a couple of not even about a month from now, and there is some exciting stuff.
00:14:31.268 --> 00:14:33.922 They're being very tight lipped about what's going on this year.
00:14:33.922 --> 00:14:41.778 We usually we have at least a inkling of the new stuff that's coming out this year, but they're being very tight lipped about what's going to happen.
00:14:41.778 --> 00:14:48.760 So I am excited, excited about some new stuff that I will be sharing after in January on some of the stuff that's happening there.
00:14:48.760 --> 00:14:57.542 But every week I'm going to bring something new that's in the hot tub industry that I think you guys need to be aware of and that you're absolutely going to love.
00:14:57.542 --> 00:14:59.407 Kayla had another quick question.
00:14:59.407 --> 00:15:05.668 She says can I replace the sensor myself or do I need to call my service center?
00:15:06.794 --> 00:15:07.999 Oh, that's super simple, Kayla.
00:15:07.999 --> 00:15:10.605 Once you see one video, it's very easy.
00:15:10.605 --> 00:15:12.278 You can replace it yourself.
00:15:13.160 --> 00:15:14.644 We actually have that video on the channel.
00:15:14.664 --> 00:15:15.046 Yes, we do.
00:15:15.046 --> 00:15:16.238 I will link it down.
00:15:16.238 --> 00:15:19.225 We've done three or four of them, but it's super simple.
00:15:19.394 --> 00:15:21.902 But it is super simple, but we do need to get that.
00:15:21.922 --> 00:15:22.464 But you have to do it.
00:15:22.464 --> 00:15:23.535 The right steps in the right way.
00:15:24.157 --> 00:15:26.282 So it's you do have to.
00:15:26.282 --> 00:15:54.405 We need to get more of that content out there for you guys no-transcript and that type of stuff and better sound effects for the podcast itself.
00:15:54.405 --> 00:15:57.583 But now we're going to have Frank's Fix-It Tips.
00:15:57.583 --> 00:15:58.265 What do you got for us?
00:15:58.655 --> 00:16:01.322 I don't know about Fix-It Tips but it depends on where we're starting from.
00:16:01.322 --> 00:16:05.298 But I guess I've been overwhelmed with how many hot tubs I've done in this last five month period.
00:16:05.298 --> 00:16:05.578 Month period.
00:16:05.578 --> 00:16:09.126 And let's say I'm going up to a DCR which is drain, clean and refill a hot tub.
00:16:09.126 --> 00:16:14.561 I take a lot more steps and I don't want to get into that now.
00:16:14.561 --> 00:16:16.591 But let's say you just bought a new hot tub and you're going to get the freshwater IQ system.
00:16:16.591 --> 00:16:19.798 So what you want to do is, when you get your hot tub all set, you want to start with that water.
00:16:19.798 --> 00:16:22.761 You want to fill it up to the necessary water line with water softer.
00:16:22.761 --> 00:16:25.405 I think we got videos on how to fill your water up.
00:16:25.485 --> 00:16:29.552 And the best tip I have is you want to.
00:16:29.552 --> 00:16:31.153 This is not a tip.
00:16:31.153 --> 00:16:31.875 This is guaranteed.
00:16:31.875 --> 00:16:35.683 What you must have to do is you got to make sure you're balanced.
00:16:35.683 --> 00:16:37.148 You balance your water.
00:16:37.148 --> 00:16:39.779 Your pH and alkalinity have to be balanced.
00:16:39.779 --> 00:16:43.087 Before you start this freshwater IQ system.
00:16:43.995 --> 00:16:49.509 And so what that means is your alkalinity needs to be between 80 and 120.
00:16:49.509 --> 00:16:57.956 You can go up to 150, but that's where that alkalinity has to be, and for some of you who have really hard alkalinity, that is a challenge to get into.
00:16:57.956 --> 00:17:01.104 We have places around here Minnesota, iowa that type of thing.
00:17:01.104 --> 00:17:07.028 It can take up to 16 days of two tablespoons every day of pH decreaser to get that down.
00:17:07.028 --> 00:17:17.582 Here in Sioux Falls we actually have pretty low alkalinity, so all we do there is we just add a little bit of alkalinity increaser and boom, we are exactly where we need to be on that alkalinity.
00:17:17.582 --> 00:17:23.483 And then the next thing that you need to have is your pH, and that needs to be at 7.6.
00:17:23.483 --> 00:17:28.019 You cannot balance your pH until that alkalinity is in line.
00:17:28.019 --> 00:17:35.862 So alkalinity first, ph second, and then the third thing that is super important on a salt system is your hardness.
00:17:35.862 --> 00:17:38.188 And how do we get the proper hardness?
00:17:38.575 --> 00:17:40.118 First of all, let's jump back to.
00:17:40.118 --> 00:17:44.537 You have to explain to people when they have a just get the hot tub.
00:17:44.537 --> 00:17:45.682 They've never had a hot tub before.
00:17:45.682 --> 00:17:52.079 Okay, Tell them what a test strip is and how do they know what a pH is and what is alkalinity state.
00:17:52.079 --> 00:17:54.546 This is the things that we have to let you customers know.
00:17:54.546 --> 00:18:11.179 As I walk up there and I'm going to orientate your hot tub, I prefer to fill it up and get you right on the right start, but if you're going to do it yourself, you must get that water to the necessary water line which is over the jets, and you'll know by somebody telling you when you purchase a hot tub.
00:18:11.179 --> 00:18:20.641 Hopefully your salesman goes through all this stuff with you beforehand, but the proper way is get all that filled and we go back into balancing your pH and alkalinity before you start anything.
00:18:20.641 --> 00:18:24.839 Now you can go into the hardness, Okay.
00:18:24.880 --> 00:18:32.740 So it's really important that your hardness on a salt system has to be 75 part per million or lower, and there's two ways you can get there.
00:18:32.740 --> 00:18:36.164 Typically, I know there's markets out there.
00:18:36.164 --> 00:18:45.223 I have people every once in a while say I have to raise my hardness In this market here in the Midwest.
00:18:45.223 --> 00:18:46.166 That is not the case.
00:18:46.166 --> 00:18:52.929 But you have to either use the on-the-go water softener or you're going to use the vanishing act and you're going to have to lower that down.
00:18:52.929 --> 00:18:58.306 If you are not at 75 part per million or lower, the salt system is not going to work.
00:18:58.306 --> 00:19:01.461 So that's really important that we get that in line.
00:19:01.461 --> 00:19:13.544 So once we get your alkalinity between 80 and 120, your pH at 7.6, and your hardness at 75 parts per million or lower, the next thing you have to balance is your salts.
00:19:14.756 --> 00:19:21.503 See, I'm good at doing this, but she's good at saying it All the little line numbers, whatever she's got nailed.
00:19:21.503 --> 00:19:22.586 So, thank you.
00:19:22.586 --> 00:19:24.080 Thank you for that great explanation.
00:19:24.080 --> 00:19:25.941 Okay, go on with the salt.
00:19:26.355 --> 00:19:28.604 So it helps if you've got the test strip sitting right in front of you.
00:19:28.797 --> 00:19:30.752 Yes, yes, next time I'll have a test strip sitting out there.
00:19:30.752 --> 00:19:34.359 Yes, yes, we need to have the but yeah.
00:19:34.519 --> 00:19:36.766 so the next thing you got to balance is your salt.
00:19:36.766 --> 00:19:40.934 So you have to be at least 1750 parts per million on the salt.
00:19:40.934 --> 00:19:47.067 And anybody that's followed me in the past, I've always told you that you want to be 1750, no higher.
